Body Logic Health has a strict 24-hour cancellation policy.
Physiotherapy, Rehabilitation & Massage Appointments
We require 24 hours notice for a change or cancellation of an appointment. Failure to provide 24 hours notice will incur a charge.
Running School/Personal Training Bookings
24 hours notice is required for change or cancellation of sessions. Clients have the option to either:
i. Forfeit 1 of their sessions
ii. Pay a £25 cancellation fee and retain the session
We appreciate our clients respecting the coaches and clinicians time and adhering to the above policy, which is why our team will make every effort to offer clients sessions at times convenient to them.
Remember there may be someone else who is after your appointment time with our clinician.
Insurance Company Information
We require the following information should you wish to claim your physiotherapy treatment through an approved insurance company;
* Name of Insurance Company
* Authorisation Number & Membership Number
* Number of Treatments Authorised by Insurance Company
* Excess on your Insurance Policy
* Renewal Date of your Insurance Policy
We require ALL this information from your insurance company before we can agree to claim your treatment costs for you via your insurance company. Unfortunately due to the complexity of dealing with insurance companies if you cannot supply ALL this information we will require payment at the time of your appointment, until we have the correct information.
**Please note if we ask you to pay for your appointment we will provide a receipt for the treatment, with the therapists name, and you will be able to claim the charges back directly from the insurance company.